Feedback
How can we provide feedback to you?
Your opinions are of great significance to us and can help us continuously improve our products and services. Please follow the following procedure and let us know your thoughts or any problems you encounter.
Clearly define the content you wish to feedback
● Before making the contact, please think it through first:
○ What problem did you encounter? (For example: The camera couldn't connect, the picture was lagging, or the function was malfunctioning)
○ What are some good suggestions? (For example: hoping to add the "thermal imaging" function)
○ What is the result you are expecting?
Select the most suitable contact channel for you
● Email - Send an email to: sales@juchangxing.com
○ Subject suggestion: [Feedback Type] - Brief description (For example: The XXX camera needs to add thermal imaging function)
○ Expected response time: 1-3 working days.
● Customer Service Hotline:
○ Call: 15915445013
○ Service Hours: Monday to Saturday, 9:00 - 18:00
● In-app Feedback
○ Open "[Your App Name - WhatsApp]".
○ Go to "Add Me as a Friend - My Account": *****
○ Click "Submit Feedback" to directly upload screenshots.
○ Expected Response Time: 1-2 working days.
Prepare and submit valid information
● To enable the problem to be resolved more quickly, please provide the following information as much as possible:
○ Problem description: Clearly state what happened and under what operation it occurred.
○ Device information: Product model (e.g.: Camera J-123).
○ Environmental Information: Mobile phone model or device model, operating system version.
● Evidence materials (very useful!) ：
○ Screenshots or screen recordings: Clearly present the problem.
○ Photo/Video: If it's a hardware issue, capture the relevant part.
Submit and wait for further communication
● Successful submission: After submitting through the APP or email, you will receive an automatic confirmation receipt.
● Follow-up on processing: Our team will review your feedback. If you need more information, we will contact you via the contact details you provided.
● Solution: We will promptly address your issue and notify you immediately upon its resolution.
Feedback Tips (Help Us Work More Efficiently Together)
One issue per feedback: It's best for each feedback to focus on only one problem or one suggestion, so that we can quickly categorize and handle them.
Leave your contact information: If you wish to receive a response, please make sure to provide a valid email address or phone number. We promise to keep your personal information confidential.
Thank you for taking the time to help us improve! Every user's voice deserves to be heard, and it will drive the next update of our product.